Refund & Return Policy

If your order arrives damaged, defective, or is not what you ordered, email us within 30 days of delivery with your order number and clear photos of the item and its packaging. We replace it or refund it in full, your choice. If we need the item back, we send you the return address and pay for the return label.

This applies to every customer, everywhere.

Until the drop closes, you can cancel a pre-order for a full refund, for any reason: email us with your order number. The closing date is on the drop page. After it, we order production for your pre-order, and it can no longer be cancelled for a change of mind (European Union and United Kingdom customers keep their right to withdraw, below).

If your pre-order is late:

• If it will not ship within the window shown when you ordered, we email you before that window ends, with the new date. You can then wait, or cancel for a full refund, shipping included.
• If it has not shipped 30 days after the end of that window, you can cancel for a full refund, shipping included, at any time until it ships.

We refund a cancelled pre-order within 15 days.

Our products are art prints and small-run merchandise, so all sales are final: we cannot resell a handled print or an opened item as new.

European Union and United Kingdom customers can withdraw from a purchase within 14 days of delivery, without giving a reason. Email us within that window: we reply with the return address. Send the item back unused, in its original packaging, at your own cost. We refund the item price and the standard shipping you paid once the return reaches us.

When a return is accepted, you can take store credit instead of a refund, with 10 % added: a $25 return becomes $27.50 of credit. Credit never expires. A refund for a defect is always available in full; the credit is an option.

Colours vary slightly between screens and print runs, and manufactured items can differ by 1–3 cm from the listed size. These variations come with production and are not grounds for a refund or a replacement.

We do not refund or replace a package that tracking shows as delivered. See the Shipping policy for a package lost in transit.

If something is wrong, email us first: we solve almost everything faster than a bank dispute. A chargeback filed without contacting us may lead us to refuse future orders.

After we issue a refund, your bank can take 2–8 business days to show it on your account.

support@mitsuart.net, with your order number.