Shipping Policy

In-stock orders are prepared within 5–7 business days (Monday to Friday, excluding holidays). That is the time to pack your order and hand it to the carrier; delivery time comes on top.

Orders that contain a pre-order follow the pre-order schedule below.

A pre-order item is produced after its drop closes. You pay when you order. The estimated shipping window is shown on the product page and on the drop page.

Your whole order ships together, on the latest date of any item in it. If you want an in-stock item sooner, place it as a separate order.

Windows are estimates: manufacturing and freight can move them. If your pre-order will not ship within its window, we email you before the window ends, with the new date and the choice to wait or cancel. See our Refund & return policy.

Depending on the product and on your address, your order ships from one of our fulfilment partner's warehouses (in the United States or in China, for example) or from a print partner close to you. The product page says where an item ships from.

Shipping rates and the countries we ship to are shown at checkout, calculated from your address and your order. If your country is not offered at checkout, we cannot ship there yet.

Every order gets a tracking number by email when it ships. Allow up to 48 hours after that email for the first tracking events: that is the carrier scanning your package, not a problem with your order.

You can also look up an order from our previous shop on Find your order.

If your package crosses a customs border, import duties, customs fees and VAT may apply, and they are your responsibility unless checkout says they are included. Every country calculates them differently. If your package ships from inside your own region, none of this applies.

If a package is refused because of unpaid customs charges, it is returned to us or destroyed, depending on local rules. A refused package is not refunded, unless it physically comes back to us: we then refund the order subtotal, not the shipping.

Check your address at checkout: it is where your order ships. Spotted a mistake? Email us right away with your order number. A correction is sometimes possible, but once an order is packed, the address can no longer change.

If you pay with PayPal, Apple Pay or another wallet, we ship to the address confirmed on that account.

If a package comes back to us as undeliverable or unclaimed, we email you and refund the order subtotal once it arrives back. Shipping is not refunded.

Once the carrier marks a package delivered, we cannot refund or replace it: check with your neighbours, your building and the carrier first. If tracking shows no movement for 30 days, email us and we will work it out with you.

Email support@mitsuart.net with your order number. Please do not send order questions by DM on social media: they get lost, emails do not.